Reservation and Cancellation Policy

Reservation 

Please make advance reservations via telephone or book online to assure room availability.

A deposit is required to obtain a confirmed reservation.Any reservation without payment is subject to cancellation by the hotel management  and is solely Hotel's discretion.In such cases the customer will be informed about any such development  well ahead of the check-in dates to avoid any inconvenience. Please note the cancellation policy before committing to a reservation.

Rates may change without notice and may vary for special events except for paid reservation (deposit taken).

All rates are subject to a service tax on room tariff.

 

Occupancy

Normal occupancy depends upon the type of room chosen. Additional person (if room size permits) is extra chargeable.

 

Deposit 

To confirm your reservations, a deposit equal to a minimum of one night's room rate, or 50% of the entire stay's Whichever is more is must for confirm reservation. We accept payment in cash,bank transfer or netbanking. For alternate arrangements, please contact the Hotel.

For Corporate reservations, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation.

Group bookings of four or more rooms requires a 30 day cancellation notice for return of the deposit.

 

Cancellation and Early Checkout Policy

Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.

For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation can not be rebooked. If unsure of the policy, contact the hotel for clarification.

Please note a multiple room reservation is added together for the total of "reserved nights". For example, two rooms reserved for four nights would be 8 reserved nights. For this example, the 8 reserved night’s cancellation period is 14 days.

Reserved Nights                                             Cancellation prior to arrival

1                                                                               48 hours

2 -6                                                                              7 days

7                                                                                 14 days

 

Refund Policy

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your bank statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.

In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.

 

Check In 

Normal check in time is 12:00 - 6:00 p.m. For late arrivals, please call for instructions on the procedure for arrival after 6 pm.

 

Check-out is at 12 Noon

Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to an additional charges

 

Modification

We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications made less than 7 days before original arrival date may be liable for the fees as a result of the late modification.

 

Children and Infants

Child (2-5 years) can stay free of charge with parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child's breakfast till 4 years is complimentary and above that normal menu charges will be applied.

In case that you require the extra bed for your child (2-5 years old), the third person's rate applies which you have to select "3 adults" instead of 2 adults and 1 child in the reservation form. Once you reserve under the rate for 3 adults, you will also get 3 breakfasts, unless stated otherwise. Cots for infants can be requested, subject to availability.

 

Non-arrival to the Hotel (No Show)

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.

If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.

 

Shorten Stay (Early check-out) 

Shorten stay is subject to whole period charge whether or not you stay the whole period.
If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.

 

Special Request 

Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.

In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.

 

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